Joint Statement on Preserving Family Presence During PandemicsArnold P. Gold Foundation ISQua The International Network of Health Promoting Hospitals Resources on Person-Centered Care during COVID-19
Person-centered care is more than hospitality. It is more than amenities and inviting surroundings. Person-centered care creates positive impressions and satisfying experiences, but beyond that, it improves lives. Person-centered care creates workplaces that energize and inspire joy at work. It improves health outcomes and unites communities around health and wellness.See Certification Criteria
Empower staff with opportunities and responsibilities to personalize care and services — promoting continuity, consistency, accountability, and partnership with each patient and their loved ones.
Develop a comprehensive, formalized approach to engaging patients, long-term care residents and their families in all aspects of care — tailored to the needs and strengths of the organization.
Involve staff, patients, and family in the design, implementation, and communication of your organization’s improvement efforts, consistently assessing and prioritizing strategies over time.
“When we saw Planetree, we were really amazed at how this model can help us. We’ve been really successful in reducing turnover and increasing the staff engagement and staff satisfaction.”
“Planetree teaches us about communication with each other, with patients, with families. Planetree teaches us about how to engage patients in their care which is so critical for success. Our patient experience scores increased dramatically. We are now routinely above the 90th percentile, and we’ve been able to maintain those results over time.”
“We have seen significant return on our investment. Patient satisfaction has risen overall from less than the 50th percentile to close to the top percentile in the nation. We also have seen for the last ten years, physician satisfaction and employee satisfaction well above the top percentile in the nation.”
Person-centered care brings benefits both internal and external, both financial and cultural. From higher quality of care and services and improved health outcomes to lower readmission rates and shorter stays. From improved patient experiences to increased employee satisfaction and retention. From greater financial performance and market share to a more healing, comforting environment — not only for patients, long-term care residents and families, but also caregivers and staff.Connect with Planetree
With more than 700 partner organizations spanning 25 countries, Planetree has a comprehensive understanding of how person-centered care translates globally.
Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way.
Planetree partners with organizations around the world to align strategic goals with practical operational improvements that positively impact health outcomes, increase staff engagement and business performance.Download List of Clients
Read the full explanation of The National Academy of Medicine’s framework for creating a culture of patient and family engagement (PFEC), including the latest scientific research and real-life examples that bring PFEC to life.Read More
An examination of the role of patient engagement plays in transforming healthcare systems and driving down costs -- from the perspective of top hospital CEOs.Read More
Strategies from patients and families FOR patients a families to make patient and family engagement work for them in the real world – in doctors’ offices, hospitals, nursing homes and other healthcare settings.Read More